If you purchased as a consumer, haven’t started downloading, activating or authorizing the product and it’s been less than 14 days since we accepted your order, you can get a refund for any reason. If you decide to download, activate or authorize the product within 14 days of purchase then you waive your right to a refund.
Beyond the 14-day period from purchase, if you have not started downloading, activating or authorizing the product then Inertia Sound Systems may offer a refund at its discretion.
Inertia Sound Systems does not refund for the following products:
- Where there is a demo trial available. At Inertia Sound Systems we will offer trial versions for products when available, with the sole purpose of allowing customers to try before they buy. We strongly encourage customers to install these trial versions if they are available to ensure they will work on their system prior to purchasing.
- Where the serial has been registered/activated, the product has been used and is displaying no signs of technical fault. Once the product has been registered or activated, you will not be able to receive a refund under any circumstances (unless the product is faulty or not fit for use, in which case you have the right to have your product repaired or replaced).
- Products that were purchased in an incorrect format for your system. At Inertia Sound Systems we clearly state on all product pages the relevant information, in regards to a product’s system requirements. Symbols for Apple, Windows & Linux are shown at the download link of a product page to indicate the product’s system compatibility. Customers bear the responsibility to have the correct knowledge of the minimum product system requirements.
- Individual products that have been purchased within a Bundle product. Any products purchased within a Bundle cannot be refunded individually. A refund on the full Bundle will be possible within 14 days of purchase if none of the products in the Bundle have been activated, authorized or downloaded.
Customers are also advised to note:
- This refund policy is subject to, and should be read in conjunction with the website's Terms of Use.
- At Inertia Sound Systems we frequently offer flash sales and other promotions which are subject to change. Because of this, we cannot offer credit on purchases which were purchased before a sale/or whilst on a separate promotion.
- We are unable to offer refunds in form of Virtual Cash/credit or exchange. All refunds will be refunded via the original payment method.
- All refund requests must be received within 30 days of purchase.
- If you believe that you qualify for a refund, please get in touch and provide us with the following information:
- Your order's PayPal IPN and your Inertia Sound Systems registered email address
- A brief description of which system and DAW - and the exact version you are using (eg. OS X, Version 10.11.6/ Logic Pro X)
- A reason for your refund request. If the issue is technical, we require a description of the problem and screenshots, if possible